Arrival Time — We ask that you arrive at least 15 minutes prior to your services.

Cell Phone — Please help us maintain a tranquil environment by turning off your cell phone.

Treatment Attire —  Please wear your personal mask upon arrival.  We will supply one if you do not have one.  We will ask that you change in your treatment room rather than our client changing room. Professional draping techniques for your comfort and privacy will be used at all times.

Late Arrivals — In consideration of our next guest, should you arrive late, we will need to complete your service at the originally scheduled time.

Guest Cancellation — We require a credit card at the time of booking your reservation. There is a 12-hour cancellation policy on all appointments.

Ohspa Cancellation — Ohspa is abiding by BC’s latest COVID-19 health protocols and as such, we may have to re-book you should another guest or staff member experience symptoms.  Any cancellation will be with your safety in mind.

Gratuities — Gratuities are not included in the service prices but can be added at the time of payment.

Health Concerns — To enjoy a safe and nurturing spa experience, please advise us of any medical conditions or allergies prior to your service.  Upon your booking an appointment and upon arrival, we will ask you to complete a questionnaire which asks you a few questions relative to COVID-19 protocols.  Please see our Spa Safe Page for more detailed information.

Hydration:  During this time of limited beverage service, please bring your personal water bottle for hydration.

Ohspa is not responsible for lost or stolen items.

All treatment times are approximate. Please note appointment times include time for consultation.